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Client payments let you require that your client has paid before they can view a project or download their delivery. You control whether the requirement applies to viewing, downloading, or both. You can accept payment manually or let clients pay online through Mollie Connect. Client payments are available on the Studio and Agency plans.

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Payment requirements

Shootbin supports two independent payment requirements you can enable per project:

View requirement

The client must pay before they can open the project and view any photos. Use this when access itself is contingent on payment.

Download requirement

The client must pay before they can download the delivery package. Use this to release finals only after receiving funds.
You can enable either requirement, both, or neither on each project.

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Set up payment requirements

1

Open the project payments page

Inside a project, click Payments in the project sidebar.
2

Enable payment requirements

In the requirements panel, check one or both options:
  • Require payment before viewing
  • Require payment before downloading delivery
3

Add payment instructions for manual payments (optional)

When Manual is selected, use the payment instructions field to tell your client how to pay, for example, your bank account details, PayPal address, or a payment link. These instructions appear on the client’s payment status page inside the project. The field is hidden when Mollie is selected because Mollie provides the checkout.
4

Save settings

Click Save settings. The requirement becomes active immediately. Any client who visits the project will now see the payment prompt for whichever restrictions you’ve enabled.

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Accept payments through Mollie Connect

Mollie Connect lets your client pay online from the project payment page. Shootbin creates the payment on the Mollie account you connect and updates the project automatically after Mollie confirms the payment.

Hosted Mollie checkout

Your client pays through Mollie’s secure hosted checkout. Shootbin does not ask you to copy an API key into the project.

Automatic payment status

Mollie confirmations update the project payment status automatically. The payment amount, date, method, and provider reference are saved in the payment history.
1

Select Mollie Connect

On the project Payments page, select Mollie Connect as the payment provider.
2

Connect your Mollie account

Click Connect your Mollie account and complete the Mollie authorization. Shootbin uses this connection for payments for your projects.
3

Set the amount and save

Enter the amount in euros, choose the payment requirements, and click Save settings. The approver can now see the Mollie payment option on their payment page.
When Mollie is selected, the manual Mark as paid button is not available. Payment must be confirmed by Mollie. If you change back to Manual, you can use the payment instructions and manual status controls again.
Enabling the view requirement will block clients from accessing the project until payment is marked as received. Enable this only when you’re ready to ask for payment.

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Mark a project as paid

When Manual is selected and a client pays outside the platform, via bank transfer, cash, or any other method, you can manually mark the project as paid.
1

Open the project payments page

Navigate to Payments inside the project.
2

Mark payment as received

Click Mark as paid. The project immediately shows as paid and any active payment requirements are lifted for the client.
You can reset a manual payment if needed, for example, if you marked it as paid by mistake. For a paid Mollie payment, use Refund and mark as unpaid. Shootbin requests the refund in Mollie before resetting the project status.

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Manage Mollie refunds

You can request a refund for a paid Mollie payment from the project Payments page. Shootbin sends the refund request to Mollie and shows the refund status in the payment history.
1

Open the project payments page

Navigate to Payments inside the project.
2

Start the refund

Click Refund and mark as unpaid, then confirm the action. The project is marked as unpaid while Mollie processes the refund.
3

Review the result

Check the payment history for the refund amount, refund date, refund ID, and current refund status.

Processing

Mollie is still processing the refund. The status remains visible to you and your client.

Refunded

Mollie completed the refund. The payment history uses the completed status and the payment requirement is active again.

Refund failed

Mollie could not complete the refund. Check the Mollie account and payment history before trying again.
Refunds made directly in Mollie are also synchronized to Shootbin. Open or refresh the project payment page to see the latest status. The Mollie webhook can also update the status automatically.

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What the client sees

When a client reaches a payment page, they land on a page that explains payment is required before they can proceed. The page shows:
  • Which access is restricted (viewing or downloading)
  • Any manual payment instructions you’ve added
  • Their current payment status
  • The payment history for online Mollie payments, including refunds
If the client visits their project payment status page directly, they can see whether payment is required, pending, or received,keeping them informed without needing to contact you.
The client sees a prompt explaining that payment is required. Your payment instructions are shown so they know how to pay.

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Payment settings summary