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I can’t see the project I was invited to

Make sure you used the invitation link sent by Shootbin or the project owner and signed in with the invited email address. If you’re signed in with a different address, sign out and use the invited one. Ask the project owner for the link if you cannot find it.

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I can see the project but can’t approve or annotate

You’re likely invited as a Guest, which is a view-only role. Contact the project owner if you need Approver access.

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The project is locked or shows a requirement prompt

The owner may have set a contract or payment requirement. Complete the required step to unlock the project.

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How do I know when there’s something new?

Shootbin sends email notifications for review requests, annotations, messages, and delivery packages. Your first invitation may arrive by Shootbin email or directly from the project owner. You’ll also see a badge count on the project card on your dashboard.

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Can I invite someone else to the project?

No. Only the project owner can invite and manage members. If someone else needs access, ask the owner to invite them.

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What happens if I’m removed from a project?

If the owner removes you from a project, your access is revoked immediately. You will no longer see the project on your dashboard and cannot open shared links.

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Can I change my role?

No, your role is assigned by the project owner when they invite you. Contact the owner if you need different permissions.

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Do I need to pay for a Shootbin account?

No. Clients and reviewers do not need a paid Shootbin account. You can accept invitations and use the platform for free. Only photographers/studios need a subscription.